APPROACH

In a business environment rife by constant change, competition, uncertainty, and pressure to move faster, organizations can easily confuse activity with progress. For each client, we start with the same approach: identify what truly matters, understand the terrain, and then act decisively.

  • Our engagements are defined by what truly matters to our clients. Everything from our action plans to our fee structures to our activities derive from clearly defining our clients’ goals at the start.

  • Then, we understand the terrain - we assess each client situation rigorously, and develop an action plan that most objectively and comprehensively meets our clients’ goals. In some cases, this may lead to disagreement - it may mean, for example, delaying the marketing of a business for sale, or redirecting investment and resources from business activities that the client had committed to for years. We believe such disagreement is healthy and advantageous in the long run.

  • Finally, we act decisively. Once we agree to a plan of action, the “TigerLine” name kicks into gear.

Our experience and our approach are truly differentiated. We spend the time (often years) to grow and improve a business if it is the right path, before expertly preparing the business for a successful sale process when the time comes. We apply professional advisory while also appreciating that people are the business, so we focus on our relationships with not just founders and managers, but also shop floor, customer service, and sales associates alike. And when we commit, we commit. We will not simply build and leave a playbook behind - we will hone it, implement it, and help our clients sustain the results.

SERVICES

TigerLine provides unmatched value in an increasingly complex business and M&A environment. We believe transformational results are available for any business if the right listener is there and committed, and the rights frameworks are applied. Our particular skillset is broad and applicable for many business situations.

  • We conduct a full, long-term strategic plan review culminating in a distinct operating plan to sustainably grow and improve profitability, including:

    • Current Valuation (expert analysis of current market valuation of the business)

    • Voice of Customer (discover your core value proposition and figure out how to improve or add value, as dictated directly by your customers)

    • Customer Segmentation (informs which customers you succeed least and most with, and how to gain more)

    • Market & Competitive Intelligence (figure out who your competitors really are and where and why you win)

    • Price/Performance Review (ensure what you offer is well priced in the market, and determine where you need change)

    • Organizational Structure (review of current internal capabilities and allocation of roles/responsibilities, and how they support your strategy)

  • When the business’s newly defined line takes hold. Following Strategic Advisory, TigerLine employs value creation levers over a defined timeline:

    • Pricing (refreshed service menu, deal coaching, customer communications, and governance)

    • New Product/Service Launch (go to market plan including menu, pricing, sales collateral, marketing, sales funnel, sales compensation)

    • Sales & Customer Management (process, funnel development, account management, customer retention planning, sales compensation)

    • Continuous Improvement Initiatives (transformative problem-solving and re-design of core operations and transactional processes)

    • Systems & Software Implementation (accounting, ERP, CRM, AI Integration)

    • Performance Management System (one scoreboard to measure progress and business health)

    • Operating System (cadence, content, goals, and philosophy buttressing the Performance Management System)

  • For owners looking to realize wealth for what they have created, there are several strategic alternatives to consider:

    • Management Succession (we assess management team’s ability, aptitude, and agility to run the business)

    • Capital Partnership (sale of minority equity stake in business or raising debt capital)

    • Control Partnership (sale of majority stake in business, including to financial investor, often resulting in owner staying with business)

    • Sale of Business (market business to broader, but targeted, set of buyers, achieving full exit for owner)

    TigerLine acts as a fiduciary, strictly serving the best interests of our clients, regardless of the transition plan option chosen.

    If a business is not ready for a transition, TigerLine may advise a set of Business Optimization initiatives be deployed to improve salability.

  • TigerLine will advise on whether a business is ready for a sale process. If selected, we run the entire process, end to end:

    • Prepare all M&A marketing and due diligence materials

    • Manage all buyer contact and discussions (protecting owner and management teams)

    • Coordinate involvement of legal, accounting, tax, and other advisors as needed

    • Manage and direct all sharing of due diligence materials through a Virtual Data Room (VDR)

    • Lead negotiation of terms of of purchase and sale

    TigerLine’s goal in every M&A process is to exceed client objectives while maintaining the highest standard of confidentiality and professionalism.

Who We Are